Terms of Service

1 Who we are

The Platform is provided by Hakuu Technology (“Hakuu”, “we”, “us”), a trading name of Hakuu Kusunoki, a sole trader based in the United Kingdom. Our business address is 32 Talbot Road, Bristol, BS4 2NN, United Kingdom. You can contact us at shiroamekusu@gmail.com.

2 Definitions

• Platform means our website, dashboard, store pages, connector software, APIs and related services.
• Operator means a person or organisation that uses the Platform to offer digital services to players on a game server they run.
• Player means anyone who buys, holds or uses a subscription, membership or perk offered by an Operator through the Platform.
• Operator Offering means any subscription, premium membership, priority queue access, in-game perk or other digital service an Operator offers through the Platform.
• You means the Operator or Player using the Platform, as the context requires.

3 What Hakuu does

Hakuu provides software that lets Operators create and manage their own Operator Offerings, manage their customers’ subscriptions, and deliver in-game benefits to Players automatically.

Hakuu does not run game servers, does not decide what Operators offer or what they charge, and is not the developer or publisher of any game.

4 Accounts

• You must give accurate information when you create an account and keep it up to date.
• Operators must be at least 18 and able to enter into a binding contract. If you register on behalf of an organisation, you confirm that you are authorised to bind it to these terms.
• Keep your login details secure and tell us promptly if you think someone has used your account without permission. You are responsible for activity under your account.

5 Operator responsibilities

As an Operator, you are responsible for your Operator Offerings and for your relationship with your Players. In particular, you must:

• describe each Operator Offering accurately, including its price, billing period, what it includes and how to cancel;
• provide what you advertise, and support your Players when they need help;
• follow the terms of service, licence agreements and monetization rules of the game your server runs — some games restrict selling gameplay advantages;
• comply with the laws that apply to you, including consumer protection, tax and data protection law;
• handle refund requests from your Players in line with your published policy and the law;
• give your Players your own terms and privacy information where the law requires it.

6 Players

If you are a Player:

• When you buy an Operator Offering, you buy it from the Operator who runs the server. The Operator decides what it includes and is responsible for providing it.
• Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time, and your benefits continue until the end of the period you have already paid for.
• In-game benefits depend on the Operator’s server and on the game itself. We cannot guarantee that an Operator will keep their server running.
• If you are under 18, you need permission from a parent or guardian before making a purchase.
• Questions about an Operator Offering should go to the Operator first. Our Refund Policy explains how refunds work.

7 Acceptable use

You must not use the Platform to:

• break any law or regulation, or help anyone else to do so;
• offer gambling, or any game of chance where players pay for a chance to win money or items that can be exchanged for money;
• sell or transfer game accounts, or enable real-money trading where the game forbids it;
• sell anything that infringes someone else’s intellectual property;
• commit fraud, launder money, or use payment details you are not authorised to use;
• upload malware, try to gain unauthorised access to the Platform, or interfere with its operation;
• copy, modify or reverse engineer the Platform, except where the law allows it;
• harass, abuse or discriminate against anyone.

We may remove content or suspend accounts that break these rules, as described in section 13.

8 Fees for Operators

• The fees for using the Platform are those shown when you sign up or in your account. They may include a subscription fee, a fee per transaction, or both.
• Subscription fees are charged in advance for each billing period. They are not refundable except as set out in our Refund Policy or where the law requires.
• If VAT applies to our fees, we will show it clearly before you pay.
• We may change our fees by giving you at least 30 days’ notice. If you do not agree to a change, you can cancel before it takes effect.
• If a payment fails, we may suspend paid features until it is resolved.

9 Payment processing

Payments made through the Platform are processed by third-party payment service providers, whose own terms and privacy policies may also apply. We do not store full card numbers.

10 Intellectual property

• We own the Platform and all intellectual property in it. While your account is active and you follow these terms, we give Operators a non-exclusive, non-transferable licence to use the Platform, including our connector software, for their servers.
• You keep ownership of the content you upload, such as server names, logos, descriptions and images. You give us permission to host, display and use that content as needed to provide the Platform.
• If you send us feedback or suggestions, we may use them without any obligation to you.

11 Data protection

Our Privacy Policy explains how we handle personal data.

When we process Players’ personal data on an Operator’s behalf, the Operator is the controller and we act as their processor. In that role we will process the data only on the Operator’s documented instructions; keep it confidential and secure; use sub-processors only under written terms that protect it to the same standard; help the Operator respond to requests from Players exercising their rights; and delete or return the data when the Operator’s account ends, unless the law requires us to keep it.

Operators must have a lawful basis for sharing Player data with us and must give Players the privacy information the law requires.

12 Availability and changes to the Platform

We aim to keep the Platform available at all times but cannot guarantee it will be uninterrupted or error-free. Maintenance, updates and problems with third-party services can cause interruptions.

We may change, add or remove features. If a change significantly reduces what you pay for, we will tell you in advance where we reasonably can.

13 Suspension and termination

• You can close your account at any time by emailing us.
• We may suspend or close your account if you seriously break these terms, fail to pay, if the law requires it, or if your use puts us, Players or others at risk. Where it is reasonable, we will give you notice and a chance to put things right first.
• When an Operator’s account closes, their Players’ subscriptions stop renewing. Operators remain responsible for their obligations to their Players, including refunds for periods they can no longer provide.
• Sections that by their nature should continue after termination — including intellectual property, liability and governing law — will continue.

14 Liability

• Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
• If you are a consumer, you have legal rights, including the right to services provided with reasonable care and skill. Nothing in these terms affects those rights.
• If you use the Platform for business, we are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you in any 12-month period is limited to the fees you paid us in that period.
• We are not responsible for Operator Offerings, game servers, the games themselves, or third-party services.
• Operators will compensate us for claims brought by Players or third parties that arise from their Operator Offerings or from their breach of these terms.

15 Changes to these terms

We may update these terms from time to time. If we make a significant change, we will tell Operators by email at least 30 days before it takes effect. If you keep using the Platform after that date, the updated terms apply to you.

16 General

• These terms, together with our Privacy Policy and Refund Policy, are the whole agreement between you and us about the Platform.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we delay enforcing these terms, we can still enforce them later.
• We may transfer our rights and obligations to another organisation, for example if our business is sold. You need our written consent to transfer yours.
• No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

17 Governing law

These terms are governed by the law of England and Wales. Business users agree that the courts of England and Wales have exclusive jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

18 Contact us

Questions about these terms? Email shiroamekusu@gmail.com or write to us at: